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Privacy
This explains how the Herefordshire Partnership website protects and respects the data we collect from you. The Herefordshire Partnership website covers web content published at www.herefordshirepartnership.com1. The Data Protection Act 1998
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so, or where allowed by law.
You have the right to make a formal request in writing for access to personal information (or "personal data") held about you by Herefordshire Council on behalf of the Herefordshire Partnership website, to inspect it and to have it corrected if it is wrong. We make a small charge for providing this information (currently £10.00). Please use the contact details on this page to direct your enquiries.
2. What Information do we collect?
We collect two kinds of information from visitors to the Herefordshire Partnership website:
- feedback (through the website Contact us form).
- site usage information from log files.
3. Feedback
You can send us your feedback in two ways: by comments and questions to The Herefordshire eGateway Editor, sent by e-mail, phone or post; or by using the Contact Us feedback form.
i) Comments and questions
If you send an e-mail or letter to the Herefordshire Council eGateway Editor asking for information, we may need to contact Herefordshire Council departments or Partnership organisations to find that information. If your question is technical, we may need to pass it to our technology supplier. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.
After we have replied to you, our service provider Herefordshire Council ICT Services keeps a record of your messages for two years. These records will be transferred to archive tape for a further five years, and then destroyed. Our own system archives your messages after six months, for reference and audit purposes, and deletes them after two years.
ii) Contact Us
The website page feedback form allows you to give us feedback on the website in general or raise any concerns or queries you may have. Your comments about the Herefordshire Partnership website page will be made available to the Knowledge Management Team, including the Herefordshire Council eGateway Editor, and Herefordshire Partnership Web Editors. They will be able to use your input to improve the quality and accuracy of our information however they will not be able to respond to you individually unless you include your email address.
We may need to contact Herefordshire Council departments or Partnership organisations to respond to your feedback. If your query is technical, we may need to pass it to our technology supplier. We may also wish to use these comments anonymously for administrative and marketing purposes where appropriate. We do not pass on any of your personal information when dealing with your feedback, unless you have given us permission to do so.
4. Site usage information
i) Session cookies
Cookies are pieces of data created when you visit a website. Our site, http://www.herefordshirepartnership.com/, does not use either "persistent" or "session" cookies.
- "Session" cookies:
this means they will be deleted when you close your browser or logout. - "Persistent" cookies:
may be created by online applications where you are required to login, for example online payment and have an expiry date that will allow it to remain on your machine even after you have logged out or closed your browser.
ii) Log files
Log files allow us to record visitors' use of the site. Herefordshire Council ICT Services puts together log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it and the route they accessed it.
What happens when I link to another site?
The Herefordshire Partnership website contains links to other websites, both those of the Herefordshire Partnership organisations and of other organisations. This privacy policy applies only to the Herefordshire Partneship website http://www.herefordshirepartnership.com/, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.
We do not pass on any personal information you have given us to any other site.
These pages reside on a server run by Herefordshire Council. Any views expressed in these pages are not necessarily those of Herefordshire Council. If you find anything that causes concern please let us know.