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Herefordshire Voice Citizens' Panel
What is Herefordshire Voice?
Herefordshire Voice is the Citizens' Panel for and in Herefordshire. It is a sample in terms of gender, age, economic status and ward of approximately 1,000 local residents who have agreed to participate in consultation processes, and can provide a reliable cross-section of local views. It is maintained to provide a basis for survey research and is intended to:
- provide information to Councillors, managers and partners to inform service improvement;
- help contribute to greater satisfaction with the partner
organisations (because people are better informed); and
support Best Value Reviews by tracking changes in views / satisfaction.
How does the Panel work?
the Panel was first recruited during the winter 2000/2001.
- consultation with the whole Panel generally takes place three or four times a year.
- consultation is generally by postal survey
- sometimes a survey is commissioned by a single Council department or Partner organisation; sometimes surveys are shared by a number of departments or organisations;
- parts of the Panel may be used for selective surveys and other forms of consultation, such as focus groups.
What can the Panel be used for?
help organisations understand better the needs of the community.
- show the level of public knowledge about services and the extent to which people know what is available and how to access it.
- ensure services are designed to meet public needs and priorities.
- monitor satisfaction and identify causes of dissatisfaction.
- identify who uses services and reasons for non-use.
- help set service standards and evaluate specific quality initiatives.
How can I get involved?
If you are interested in joining Herefordshire Voice, please let us know by emailing researchteam@herefordshire.gov.uk