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Herefordshire Voice Citizens' Panel
What is Herefordshire Voice?
Herefordshire Voice is the Citizens' Panel for and in Herefordshire. It is a sample in terms of gender, age, economic status and ward of approximately 1,000 local residents who have agreed to participate in consultation processes, and can provide a reliable cross-section of local views. It is maintained to provide a basis for survey research and is intended to:
- provide information to Councillors, managers and partners to inform service improvement;
- help contribute to greater satisfaction with the partner organisations (because people are better informed); and
support Best Value Reviews by tracking changes in views / satisfaction.
How does the Panel work?
- the Panel was first recruited during the winter 2000/2001.
- consultation with the whole Panel generally takes place three or four times a year.
- consultation is generally by postal survey
- sometimes a survey is commissioned by a single Council department or Partner organisation; sometimes surveys are shared by a number of departments or organisations;
- parts of the Panel may be used for selective surveys and other forms of consultation, such as focus groups.
What can the Panel be used for?
- help organisations understand better the needs of the community.
- show the level of public knowledge about services and the extent to which people know what is available and how to access it.
- ensure services are designed to meet public needs and priorities.
- monitor satisfaction and identify causes of dissatisfaction.
- identify who uses services and reasons for non-use.
- help set service standards and evaluate specific quality initiatives.
How can I get involved?
If you are interested in joining Herefordshire Voice, please let us know by emailing researchteam@herefordshire.gov.uk